Overview

Contact Center Company (CCC) is a joint-venture entity between Aegis, a billion dollar customer experience management company, backed by the $39 billion business conglomerate, Essar Group, and Saudi Telecom (STC), the 10th largest telecom company in the world, serving over 160 million customers in 11 different markets.

 

CCC leverages domain experience of Aegis with strong local image of STC, to offer Customer Experience Management, Back Office Process Management, Consulting, Training, and Technology services.

 

Currently, We have presence in 6 locations in KSA running with more than 3000 employees (males & females) and more than 80% of Saudization in Riyadh, Jeddah, Dammam, Ahsa, Qassim and Abha besides our endeavors on the ongoing BOT (build, operate and transfer) projects at customer premises.

 

CCC runs its operations around the clock providing multilingual services and achieving more than 35 million successful transactions per annum applying best global practices in customer experience management.

 

Also, CCC has furnished 3 Training centers and quality department to guarantee our customer satisfaction.

 

CCC Provides shared services as well, Spend Management, Information Technology (IT), Human Resources (HR), and Training.

  

Award Won : Middle East Call Center Awards 2012 – Market Pioneer