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Blogs

Fostering conversation to spark innovation.

Best Practices for Managing Customer Complaints in Call Centers

Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction and loyalty. ...

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The Role of Artificial Intelligence in Improving Call Center Customer Experience

Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. ...

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Why cybersecurity at contact centers is important ?

Contact centers frequently handle a lot of customer data and in a short period of time. ...

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telecom

Redefining telecom for the new age

Demand for faster networks is rising, and wireless deployments are growing as well. ...

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Readying energy & utilities for the digital future

Digitization has accelerated the innovations in the energy and utilities industry, especially in how energyis sourced, delivered and consumed. ...

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Developing the success of BSFI in a digitized world

The financial sector is today driven by digitization, and the industry is at a turning point. ...

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Travel

Travel, Tourism & Hospitality

Technology and trends have revolutionized the travel, tourism, and hospitality industry as have consumer behaviors after the pandemic. ...

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E-commerce

Enhancing e-commerce to changing expectations.

E-commerce was emerging, and the pandemic made it surge. ...

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E-commerce

Galvanizing governmental growth

The world has witnessed large-scale technology and social disruptions. ...

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Bettering your outcomes with Business Process Management

According to Gartner, business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and op ...

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