Blogs

Fostering conversation to spark innovation.

Ecommerce and CX

Tackling customer experience in physical stores seems to be challenging enough for retailers. Friendly staff, lots of stock, and flexible return policies...

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How “soft skills” will stop being nice to have and become important in Customer service experience (CX)

When it comes to creating the best experience a customer can have, the answer usually lies in abilities, knowledge, and specific skill sets training...

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Transforming Customer Care Through Voice and Speech Analytics

Every time a customer makes an effort to reach out to your business, they hope to speak to a friendly, knowledgeable person who is patient...

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The Importance of Omnichannel Support in Customer Experience

A lot of organizations today, without knowing, already provide omnichannel service to their customers. Organizations now offer live help to customers through ...

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Business Process Outsourcing: The Top 5 Benefits

Businesses around the globe are always seeking ways to develop, stay competitive, cut costs and improve quality. Undoubtedly, there are many...

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How Chatbots can improve your customer experience

The world is going digital and so are your customers. Customer experience is the key to improving customer loyalty. Chatbots are enriching customer...

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Importance of Great Customer Experience in Healthcare

The health care industry till date remains arguably the most delicate service-driven industry. Employees are tasked daily to deal with life ...

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Why Customer Center Outsourcing Is the New Gold for Governmental Entities

Taking a look at the business world, it’s no news that calls Center outsourcing by automating and streamlining customer support activities...

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CCC: The Masters of Customer Engagement

At CCC, we have mastered the art of customer engagement. You would expect nothing less than mastery from a company that processes more than 50,000,000 ...

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3 reasons you should consider outsourcing customer engagements

An excellent customer experience is a 3 dimensional equation. These dimensions are: People, Process, & Technology. We will address the role ...

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Customer Experience: Digital First

If your business serves a large number of customers, you would have observed a major shift over the past few years: The Shift toward Digital...

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Shifting the Marketing Agenda from Metrics to Mind-sets.

In the past few years, marketing has seen the rise of many new trends – big data, social networking, mobile, digital marketing, experiential marketing, analytics to name a few...

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Optimizing Operations for Experience Excellence.

It is the age of the customer where every experience counts. Companies are beginning to learn and take actions to improve their customer service to provide ease and effectiveness...

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Creating a Customer-First Culture in Strategies.

Most organizations today acknowledge that they are in the customer experience business. However, transforming into a customer-centric company is not easy...

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