Fostering conversation to spark innovation.
Tackling customer experience in physical stores seems to be challenging enough for retailers. Friendly staff, lots of stock, and flexible return policies...View more
When it comes to creating the best experience a customer can have, the answer usually lies in abilities, knowledge, and specific skill sets training...View more
Every time a customer makes an effort to reach out to your business, they hope to speak to a friendly, knowledgeable person who is patient...View more
A lot of organizations today, without knowing, already provide omnichannel service to their customers. Organizations now offer live help to customers through ...View more
Businesses around the globe are always seeking ways to develop, stay competitive, cut costs and improve quality. Undoubtedly, there are many...View more
The world is going digital and so are your customers. Customer experience is the key to improving customer loyalty. Chatbots are enriching customer...View more
The health care industry till date remains arguably the most delicate service-driven industry. Employees are tasked daily to deal with life ...View more
Taking a look at the business world, it’s no news that calls Center outsourcing by automating and streamlining customer support activities...View more
At CCC, we have mastered the art of customer engagement. You would expect nothing less than mastery from a company that processes more than 50,000,000 ...View more
An excellent customer experience is a 3 dimensional equation. These dimensions are: People, Process, & Technology. We will address the role ...View more
If your business serves a large number of customers, you would have observed a major shift over the past few years: The Shift toward Digital...View more
In the past few years, marketing has seen the rise of many new trends – big data, social networking, mobile, digital marketing, experiential marketing, analytics to name a few...View more
It is the age of the customer where every experience counts. Companies are beginning to learn and take actions to improve their customer service to provide ease and effectiveness...View more
Most organizations today acknowledge that they are in the customer experience business. However, transforming into a customer-centric company is not easy...View more
Looking to turn change into opportunity?