innovated

by technologies.

powered

by people.

new dimensions of

customer centric

experience.

beyond customer

expectation.

Who we are

Enhancing Experiences. Innovating Businesses.

ccc was founded as a joint venture between Saudi-based stc, a world-class digital leader and the most valuable brand in the Middle East with Startek, a US-based global leader in customer experience management. Startek operates across 46 locations in 13 countries, with over 40,000 employees that manage almost half a billion customer interactions every year for over 150 clients in different industries.

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Capabilities

01.

Digital solutions

We employ state-of-the-art digital technology to identify and resolve challenges with our customers.

02.

Work from home

The pandemic placed unique demands upon cccbusinessses. As remote work became a necessity, ccc was well prepared to make the switch.

03.

Data security

The modern digital economy requires a continuous connection to cyberspace to access many different forms of data, often of a sensitive nature.

04.

Quality

Consistent and ongoing focus on excellence is the fundamental ethos ccc is focused on.

05.

Knowledge development

As businesses grow and the services, they provide become more complex it is increasingly important that knowledge management is organised and efficient.

06.

Global experience

ccc was founded with the global expertise, experience and pedigree of Startek, which operates in over 13 countries worldwide covering North and South America, Australasia, Europe and Asia.

07.

Service redundancy

ccc is the first and only customer experience company in the Kingdom to have two strategic operational centers in two different cities.

08.

Localization

The key to tapping into local and regional markets is to understand the nuances of each area.

09.

Multi lingual hub

The digital economy is not restricted to national or cultural boundaries. As such to be successful businesses must embrace a global perspective.

10.

Global standards

Our collaboration with Startek has enabled us to learn from and comply with COPC – the highest international standards for the customer experience industry.

Our Clients

ccc has a reptation as a progressive industry leader, a trusted partner to business that acts as a driving force in advancing the BPO industry in Saudi Arabia and the wider region.

This has been made possible by the foundations built by the expertise of our shareholders stc and Startek. As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards.

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Awards

ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees. This success has been recognized within the industry with a host of prestigious awards. These include:

Industries

Government

Policymakers are today faced with a multitude of pressing demands from climate change, the wider global economy to migrating populations and so much more.

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Healthcare

Healthcare has never been more important than it is today. As such the sector continues to enjoy sustained growth.

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Retail

Retail has undergone a revolution in the way the sector interacts, attracts and retains consumer interest in recent years.

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E commerce

The E-Commerce sector has enjoyed powerful growth as consumers and other industries increasingly shift towards online based transactions.

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BFSI

The move to digital is having a profound impact on all industries and the banking and financial services is no exception.

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Travel and hospitality

Customers are highly sensitive to the level and quality of service they receive at every touch point on their travel and hospitality.

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Energy and utilities

Even well-established industries such as Energy and Utilities have been impacted by the role of digital technology.

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Telecommunication

The pace of growth within the telecoms sector has been rapid in recent years with many new pathways for growth now open.

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IT

The Technology sector evolves so quickly and in so many different directions that it can become difficult to keep track of the newest trends.

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News

Find out how ccc is making the headlines across Saudi Arabia and the winder region with our latest announcements, press releases and more.

Check Our News

The CEO Eng. Mansour Aldalaan Participates in Avaya CXO

May 10th, 2021

“We leveraged Avaya technology to successfully shift thousands of contact center agents to remote environments while still handling over 200,000...

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Rami Alsaadi Wins The Mega Prize

March 25th, 2021

In conclusion of the Turbo Program our colleague / Rami Awwadh Alsaadi, won the mega prize (Mazda 2020) while the other nominated employees were rewarded...

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The Riyadh Chamber Honors ccc

Feb 20th, 2021

The Chamber of Commerce in Riyadh, honored ccc for its distinguished efforts in Job Saudization of the private sector during 2020...

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