CCC
ccc main banner ccc main banner

innovated

by technologies.

powered

by people.

ccc main banner

new dimensions of

customer centric

experience.

 

ccc main banner ccc main banner

 

beyond customer

expectation.

 

who we are?

Enhancing Experiences. Innovating Businesses.

ccc was founded as a joint venture between Saudi-based stc, a world-class digital leader and the most valuable brand in the Middle East with Startek, a US-based global leader in customer experience management. ccc today leads the business process outsourcing activities in KSA with 6000+ employees , 45+ clients across various industry segments and is the 1st and only company in Saudi Arabia to be certified with the COPC (OSP) standard.

More Details
ccc Who we are
ccc Who we are

Capabilities

Global Standards Multilingual Hub Multilingual Hub Service redundancy Global Experience CCC Capabilities: Data security CCC Capabilities: Work from home CCC Capabilities: Digital solutions

01

Global Standards

ccc by stc is the only COPC OSP certified outsourcing service provider in KSA. We apply globally recognized standards to our delivery model and supporting processes

More Details

02

Multilingual Hub

The digital economy is not restricted to national or cultural boundaries – and we are able to help you embrace such requirements with our multi-lingual service offerings

More Details

03

Localization

ccc by stc brings in localization elements and supports its local suppliers and entities to be part of the national transformation program and Vision 2030 by tapping into local and regional markets

More Details

04

Service Redundancy

ccc is the first and only customer experience management company to have 3 strategic operational centers in three different cities – and we are growing further

More Details

05

Global Experience

ccc was founded with global expertise, experience and pedigree of Startek, which operates in over 13 countries worldwide covering North and South America, Australia, Europe and Asia

More Details

06

Knowledge Development

As businesses grow, the services they provide become more complex. It is increasingly important that knowledge management is organized and efficient.

More Details

07

Quality

Consistent and ongoing focus on excellence is the fundamental ethos ccc is focused on

More Details

08

Data Security

The modern digital economy requires a continuous correction to cyberspace to access many different form of data, often of sensitive nature

More Details

09

Work From Home

The pandemic placed unique demands upon ccc service delivery and client’s businesses. As remote work became a necessity, we are well prepared to make the switch

More Details

10

Digital Solutions

We employ state-of-the-art digital technology to identify and resolve challenges with our customers

More Details

Our Clients

ccc has a reputation as a progressive industry leader, a trusted partner to business that acts as a driving force in advancing the BPO industry in Saudi Arabia and the wider region.

This has been made possible by the foundations built by the expertise of our shareholders stc and Startek. As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards.

client1
client2
client3
client4
client5
client6
client7
client8
client9
client10
client11
client12
client13
client14
client15
client16
client17
client18
client19
client20
client21
client22
client23
client24
client25
client26
client27
client28
More Details

Awards

ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees. This success has been recognized within the industry with a host of prestigious awards. These include:

CCC Awards
Group 231 Group 232 awrd3 awrd1 awrd

Industries

CCC Awards

Government

Policymakers are today faced with a multitude of pressing demands from citizen needs, climate change, the wider global economy to migrating populations and much more.

More Details
CCC Awards

Healthcare

Healthcare has never been more important than it is today. As such the sector continues to enjoy sustained growth in the region and globally.

More Details
CCC Awards

Retail

With digital and Artificial Intelligence (AI) interventions, retail has undergone a revolution in the way the sector interacts with consumers, and there is a pressing need to provide high-quality experiences to the sector.

More Details
CCC Awards

E-commerce

Online based transactions have become ubiquitous due to the pandemic, and we have seen its introduction on multiple new industries moving towards the E-commerce model to attract and retain customers.

More Details
CCC Awards

BFSI

Banking and Financial sector consumer support is a niche area due to the Kingdom’s regulations and control of the sector. Explore how ccc by stc serves the needs of this market.

More Details
CCC Awards

Travel, Tourism and Hospitality

A sector that is high in customer touch points – every interaction results in revenue and has high visibility across social media – hence, providing timely and accurate service is critical.

More Details
CCC Awards

Energy and Utilities

The digital era has changed the way Energy and Utilities operate today and into the future. Greater demand from consumers mean more investments are required into digitization, tools and availability of communication channels.

More Details
CCC Awards

Telecom

The pace of advancements within the telecom sector has been rapid in recent years with many new pathways for growth now open. A sector which enjoys its prominence due to increasing demand from consumers as well as enterprises resulting in ever evolving competition on a daily basis.

More Details
CCC Awards

IT

Information Technology evolves too quickly and in many different ways making it difficult and complex to track trends. Therefore, it is essential service providers are always in a state of readiness to adapt and change based on the needs of the market to be successful.

More Details

News

Find out how ccc is making the headlines across Saudi Arabia and the wider region with our latest announcements, press releases and more

Check Our News

ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and High-performance Results for Business Process Optimization (BPO) Clients

August 31, 2022

ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation that ensures the best c ...

View more

ccc by stc becomes the 1st and only Saudi company to receive COPC (OSP) certification

August 17, 2022

ccc by stc with its three strategic delivery centers based in KSA (Riyadh, Jeddah and Madinah), has become the country’s first BPO organization in S ...

View more

ccc signs an agreement with Prince Muqrin University

October 23, 2021

ccc company and Prince Muqrin bin Abdulaziz University has signed an agreement to build a strategic partnership aiming at expanding businesses in Madi ...

View more

Looking to turn change into opportunity?

CCC
linkedin pixel