Since our formation, ccc has become the leader of the service industry in Saudi Arabia and the region. This has been done by delivering local, digitized Customer Experience Management services based on international standards that set new benchmarks for the sector in the region.
ccc takes a holistic, business-first approach to customer experience, maintaining a focus on business results and growing their bottom line.
We strive to help our clients enhance their entire customer experience lifecycle, enabling them to build relationships and improve engagement with their customers and unlock new business value.
to create an environment for empowered employees, satisfied customers, and maximize value for shareholders.
to be a leader in customer experience management through excellence in execution and continuous innovation.
How we become a company that is continuously looking to improve and adopt new and better ways of doing things, with a fresh and ingenious view.
The desire to become a “customer centric” company for our clients and our employees.
We are “restless”, looking for the best possible solutions for our clients and our employees.
ccc works in partnership with clients to empower them by embedding outstanding customer experience services into their organization, leveraging its world-class expertise to add value to clients and help them strategically elevate their business and generate revenue.
ccc is redefining the service industry in Saudi Arabia through locally tailored customer experience services with world-class, quality-based capabilities that transform into added value to its clients in line with international best practices and global standards.
ccc is a champion of Vision 2030
supporting the transformation of Saudi Arabia’s business sector, fostering a service-driven culture, diversifying economic activity and creating career opportunities for all Saudi youth and women.
Who we are
cccwas founded in 2010, Headquartered in Riyadh, Saudi Arabia ccc operates three strategic locations across the country (Riyadh, Madinah, Jeddah), with state-of-the-art facilities and technology that ensure the best quality, consistent services to our customers. We employ more than 6,000 people, including 2000 women, with a high Saudization rate.
ccc is unique in the customer management sector in the region, through our business-focused approach and our adoption of international standards and best practices. ccc blends the best of local and regional knowledge, with international expertise and domain experience, with globally recognized standards, to provide the highest level of service and quality to clients.
This unique approach has embedded an ethos of innovation, expertise and flawless execution which allows us to cater to the specific needs of our clients in a way that ensures outstanding results. As digital technology begins to play an increasingly important role within society and the wider economy, this approach makes us well placed to take advantage of the opportunities it holds. At present we have a wide range of solutions that span the entire spectrum of customer care, technology services, digital business, consulting, back office, and other specialized services all focused on our primary aim to enrich and enhance customer experience.
annual social media interactions
of experience in KSA and the region
customer experience representatives
huge and prestigious clients
strategic service centers
dedicated quality evaluators
ccc has a reputation as a progressive industry leader, a trusted partner to business that acts as a driving force in advancing the BPO industry in Saudi Arabia and the wider region.
This has been made possible by the foundations built by the expertise of our shareholders stc and Startek. As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards.
ccc was established in 2010 as a joint venture by
Saudi Telecom Company along with a global leader
in business outsourcing. This partnership allowed
ccc to access advanced global expertise and apply
the highest level of international standards and
best practices that cemented ccc’s position as a
regional leader in business outsourcing.
In a major strategic step towards progress and
development, ccc was acquired by solutions by stc
in 2023. This acquisition favored ccc to continue
its journey of growth and expansion in the field of
business outsourcing and provide integrated
services to our customers in the region.
solutions by stc, as the largest provider of
information technology solutions in the Kingdom,
is the driving force for digital transformation and
the major enabler for the public and private
sectors to meet the requirements of the digital
age aligning with the vision 2030
ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees. This success has been recognized within the industry with a host of prestigious awards. These include:
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