Since our formation, ccc has become the leader of the service industry in Saudi Arabia and the region. This has been done by delivering local, digitized Customer Experience Management services based on international standards that set new benchmarks for the sector in the region.
We empower businesses in Saudi Arabia and beyond to strategically optimize operations and boost efficiency, through rich customer experience services which achieve impactful results for their business.
ccc takes a holistic, business-first approach to customer experience, maintaining a focus on business results and growing their bottom line.
We strive to help our clients enhance their entire customer experience lifecycle, enabling them to build relationships and improve engagement with their customers and unlock new business value.
to create an environment for empowered employees, satisfied customers, and maximize value for shareholders.
to be a leader in customer experience management through excellence in execution and continuous innovation.
Values
How we become a company that is continuously looking to improve and adopt new and better ways of doing things, with a fresh and ingenious view.
Agile
Collaborative
Fresh
The desire to become a “customer centric” company for our clients and our employees.
Caring
Committed
Trustworthy
We are “restless”, looking for the best possible solutions for our clients and our employees.
Proactive
Inventive
Inquisitive
ccc works in partnership with clients to empower them by embedding outstanding customer experience services into their organization, leveraging its world-class expertise to add value to clients and help them strategically elevate their business and generate revenue.
ccc is redefining the service industry in Saudi Arabia through locally tailored customer experience services with world-class, quality-based capabilities that transform into added value to its clients in line with international best practices and global standards.
supporting the transformation of Saudi Arabia’s business sector, fostering a service-driven culture, diversifying economic activity and creating career opportunities for all Saudi youth and women.
cccwas founded in 2010, Headquartered in Riyadh, Saudi Arabia ccc operates three strategic locations across the country (Riyadh, Madinah, Jeddah), with state-of-the-art facilities and technology that ensure the best quality, consistent services to our customers. We employ more than 6,000 people, including 2000 women, with a high Saudization rate.
ccc is unique in the customer management sector in the region, through our business-focused approach and our adoption of international standards and best practices. ccc blends the best of local and regional knowledge, with international expertise and domain experience, with globally recognized standards, to provide the highest level of service and quality to clients.
This unique approach has embedded an ethos of innovation, expertise and flawless execution which allows us to cater to the specific needs of our clients in a way that ensures outstanding results. As digital technology begins to play an increasingly important role within society and the wider economy, this approach makes us well placed to take advantage of the opportunities it holds. At present we have a wide range of solutions that span the entire spectrum of customer care, technology services, digital business, consulting, back office, and other specialized services all focused on our primary aim to enrich and enhance customer experience.
This has been made possible by the foundations built by the expertise of our shareholders stc and Startek. As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards.
ccc was established in 2010 as a joint venture by Saudi Telecom Company along with a global leader in business outsourcing. This partnership allowed ccc to access advanced global expertise and apply the highest level of international standards and best practices that cemented ccc’s position as a regional leader in business outsourcing.
In a major strategic step towards progress and development, ccc was acquired by solutions by stc in 2023. This acquisition favored ccc to continue its journey of growth and expansion in the field of business outsourcing and provide integrated services to our customers in the region.
solutions by stc, as the largest provider of information technology solutions in the Kingdom, is the driving force for digital transformation and the major enabler for the public and private sectors to meet the requirements of the digital age aligning with the vision 2030
ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees. This success has been recognized within the industry with a host of prestigious awards. These include:
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