Today policymakers are faced with a multitude of pressing demands from citizen demands, and climate change, to the wider global economy, migrating populations and more. They must balance national, regional and international relations with the needs of their citizens.

As such leaders need proven and effective strategies, services and support that will allow governments to make effective decisions. By combining our local knowledge with the international experience of our teams, we are able to deliver powerful insights that can inform the decision-making process to deliver successful outcomes.

ccc enables a spectrum of easy to access , cost effective and 24/7 available services for various government agencies in KSA. Our solutions are created and implemented to ensure the utmost care for the citizens by enriching existing processes and procedures with experienced professionals and integrated technologies.

Our portfolio includes government entities and sub contractors in various segments including but not limited to, Postal Services, Housing, Healthcare programs, Finance, Education, Tourism, Environment and Utilities.

• Citizen Care

  Need 24- hour support for your entity with 100% redundancy in place?

  ccc provides effective and enhanced contact center services for all your needs.

  • Inbound / Outbound citizen support
  • General Enquiries
  • Complaints Management
  • Escalation management
  • Citizen satisfaction surveys through manual / robo calls or offline channels

• Sales and Promotions management

  ccc is engaged with various government entities to promot citizen offerings housing, healthcare, and education needs. Our trained sales agents deliver exceptional value for your investments.

  • Inbound sales management
  • Manual / Dialer based outbound sales campaigns
  • Sales effectiveness analysis
  • Short-term campaign management

• Digital Engagement & Social Media Support

  Our channel agnostic support model allows citizens to interact in real-time through various digital channels Enhance your support operations by enabling digital care utilizing:

  • 24/7 digital care
  • Chat BOT enablement
  • Seamless integrations
  • Digital strategy for your contact center
  • Business Intelligence and Analytics support
  • Best-in-class data visualization

• Customer Experience Consulting

  Looking to enhance your current contact center operations?

  Utilize ccc’s experienced consultants to identify gaps and mitigate risks. We offer specialized and customized solutions including:

  • Contact center consulting
  • Maturity assessment
  • Support in creating in-house or outsourced contact centers
  • Business Process Management to enhance the support operations

• Technology Implementation

  We have partnered with multiple technology providers to consult, recommend and enhance technology solutions that directly impact your customer experience strategy.

  • Contact center technology implementation
  • Digital Engagement tools – Social Media and Chat BOTs
  • Knowledge Base systems
  • Speech analytics and Business Intelligence
  • Reporting dashboards and visualization tools