In such a fast paced and everchanging business environment it can be easy to miss a key new trend or an important shift in market dynamics. At ccc we pay close attention to consumer and business behaviour and our team of experienced professionals regularly contribute to industry discourse.

Here you will find the latest blogs, white papers, expert talks, news and reports.


Fostering conversation to spark innovation.

Bettering your outcomes with Business Process Management

According to Gartner, business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and op ...

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Creating customer care: The need for contact center consulting

The big business differentiator today is the quality of your customer experience. ...

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Redefining retail in a changing world.

In a fast-evolving retail industry, channel or location is no longer the key criteria to win consumers. ...

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White Papers

Discover the latest research and findings to help push your business to the next level.

Setting the Bar High for Customer Experience

Market Leadership Award 2022

How the Digital Era is impacting Customer Experience?

ccc receives Best Practices Award 2022 for Market Leadership

The Future of Contact Centers

Why Outsource Customer Engagements


Allow our team of experts to guide you through the latest trends, customer habits, technology and more so your business can take advantage of the industry you are in.

Employee success story

Employee success story

January 14, 2021

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Always together.. always ready

Always together.. always ready

August 18, 2021

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Find out how ccc is making the headlines across Saudi Arabia and the wider region with our latest announcements, press releases and more

ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and High-performance Results for Business Process Optimization (BPO) Clients

August 31, 2022

ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation that ensures the best c ...

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ccc by stc becomes the 1st and only Saudi company to receive COPC (OSP) certification

August 17, 2022

ccc by stc with its three strategic delivery centers based in KSA (Riyadh, Jeddah and Madinah), has become the country’s first BPO organization in S ...

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ccc signs an agreement with Prince Muqrin University

October 23, 2021

ccc company and Prince Muqrin bin Abdulaziz University has signed an agreement to build a strategic partnership aiming at expanding businesses in Madi ...

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