Capabilities

We employ state-of-the-art digital technology to identify and resolve challenges with our customers, this support encompasses different solutions that we have invested heavily on.

Some of ccc solutions are; RPA speech analytics, smart knowledge banks and advanced performance management.

This is helping us to maintain the high level of services and customer satisfaction in addition to enriching the operations efficiency by enhancing the customer experience across a wide range of operational areas such a technical support, telesales, recruitment and more.

01

Global Standards

ccc by stc is the only COPC OSP certified outsourcing service provider in KSA. We apply globally recognized standards to our delivery model and supporting processes

02

Multilingual Hub

The digital economy is not restricted to national or cultural boundaries – and we are able to help you embrace such requirements with our multi-lingual service offerings

03

Localization

ccc by stc brings in localization elements and supports its local suppliers and entities to be part of the national transformation program and Vision 2030 by tapping into local and regional markets

04

Service Redundancy

ccc is the first and only customer experience management company to have 3 strategic operational centers in three different cities – and we are growing further

05

Global Experience

ccc was founded with global expertise, experience and pedigree of Startek, which operates in over 13 countries worldwide covering North and South America, Australia, Europe and Asia

06

Knowledge Development

As businesses grow, the services they provide become more complex. It is increasingly important that knowledge management is organized and efficient.

07

Quality

Consistent and ongoing focus on excellence is the fundamental ethos ccc is focused on

08

Data Security

The modern digital economy requires a continuous correction to cyberspace to access many different form of data, often of sensitive nature

09

Work From Home

The pandemic placed unique demands upon ccc service delivery and client’s businesses. As remote work became a necessity, we are well prepared to make the switch

10

Digital Solutions

We employ state-of-the-art digital technology to identify and resolve challenges with our customers

Looking to turn change into opportunity?

Let’s talk

E-mail.

[email protected]

Phone.

+966118255888