The financial sector is today driven by digitization, and the industry is at a turning point. The BSFI
industry has the ability to expand into new markets, offer tech-savvy services and products, and
streamline consumer experiences across all delivery channels as a result of this technological
transformation. Today, the BSFI sector has to close the gap between traditional and technology systems
while also utilizing it to improve customer services, operational efficiencies, keep up data security and
privacy, and offer other ground-breaking solutions. With the rising popularity of FINTECH, banks have
been automating most of their processes for financial management and transformations.
Powering the BSFI sector.
The BSFI business has expanded quickly thanks to new customers and technologically advanced services.
Customer experience is the key to surviving in this industry given the growing competition. As a result,
they will need the help of call center outsourcing services, which may simplify procedures, increase
customer satisfaction, and outperform competitors. For quality banking-related services, call center
consultancy can assist speed up transactions, tap into fresh leads, handle consumer inquiries, and more.
Contact center services can assist businesses in this industry in building and maintaining their brand
name by competently managing both back-office operations and client interactions.
Businesses in the BSFI sector must modernize in order to keep up with the changing times. This means
implementing efficient, high-quality procedures that are based on digitization and cutting-edge tools like
AI, the cloud, RPA, data sorting for improved customer insights, and more. The adoption of BPMaaS, or
business process management as a service, by the BSFI sector would be beneficial since it offers end-toend business process management services that promote workflow flexibility, improved collaborations,
cost effectiveness, and decision management. Moreover, BPMaaS assists firms in differentiating
between consumer and commercial cloud computing. To assist modern organizations in increasing their
profitability and efficiency, the majority of these services utilize a pay-per-use business model in
addition to the scalability and agility of the native cloud.
Given the digitization of the BSFI sector, there is a significant need to have talents equipped with industryrelevant skills and capabilities in emerging technologies. Talent augmentation solutions which help
professionals gain relevant knowledge and empower them to contribute to the sector while also adding
to their expertise are a must. Along with this, having a team that supports your business’s workforce
management and staffing needs is also the need of the hour.
ccc by stc connect
Businesses can benefit from ccc by stc assistance by utilizing digital opportunities, increasing cost and
process efficiency, and monitoring key performance indicators. Our omni/multi-channel customer
lifecycle management solutions such as Contact Center Consulting, Business Process Management as a
Service (BPMaaS), Staffing / Talent Augmentation Solutions, along with additional value-added solution
stacks for the financial sector which can help achieve better cost-efficiencies and realize improved
customer lifetime value.