We leveraged Avaya technology to successfully shift thousands of contact center agents to remote environments while still handling over 200,000 interactions per day on behalf of our customers. That number of daily interactions is only growing as end-customers increasingly opt for digital touchpoints when contacting organizations as we’re able to meet that demand and scale digital services as required,” said the CEO, Eng. Mansour Al Dalaan, during his participation in the Avaya CXO (Re)Connect.
The event gathered regional decision-makers in the customer experience industry. The CEO, Eng. Mansour Al Dalaan participated in the event as a key speaker and highlighted the major role CCC played in overcoming challenges and delivering excellent experiences during the COVID-19 pandemic.
Worth mentioning that the Avaya CXO (Re)Connect marked the first major in-person event hosted by Avaya in the Middle East and Africa region since the COVID-19 pandemic.