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Fostering conversation to spark innovation.

Bettering your outcomes with Business Process Management

According to Gartner, business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and op ...

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Creating customer care: The need for contact center consulting

The big business differentiator today is the quality of your customer experience. ...

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Redefining retail in a changing world.

In a fast-evolving retail industry, channel or location is no longer the key criteria to win consumers. ...

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Healthcare as a care-driven yet future-ready business

The requirements of Healthcare may vary from place to place, but the overall objective of this industry is to provide high-quality care to those in ne ...

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Creating a Customer-First Culture in Strategies.

Most organizations today acknowledge that they are in the customer experience business. ...

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3 reasons you should consider outsourcing customer engagements

An excellent customer experience is a 3 dimensional equation. These dimensions are: People, Process, & Technology. ...

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Optimizing Operations for Experience Excellence.

It is the age of the customer where every experience counts. ...

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Shifting the Marketing Agenda from Metrics to Mind-sets.

In the past few years, marketing has seen the rise of many new trends – big data, social networking, mobile, digital marketing, experiential marketi ...

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Customer Experience: Digital First

If your business serves a large number of customers, you would have observed a major shift over the past few years: The Shift toward Digital. ...

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CCC: The Masters of Customer Engagement

At CCC, we have mastered the art of customer engagement. ...

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