Blogs Archives

Blogs

Fostering conversation to spark innovation.

Best Practices for Managing Customer Complaints in Call Centers

Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction and loyalty. ...

The Role of Artificial Intelligence in Improving Call Center Customer Experience

Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. ...

Why cybersecurity at contact centers is important ?

Contact centers frequently handle a lot of customer data and in a short period of time. ...

Redefining telecom for the new age

Demand for faster networks is rising, and wireless deployments are growing as well. ...

Readying energy & utilities for the digital future

Digitization has accelerated the innovations in the energy and utilities industry, especially in how energyis sourced, delivered and consumed. ...

Developing the success of BSFI in a digitized world

The financial sector is today driven by digitization, and the industry is at a turning point. ...

Travel, Tourism & Hospitality

Technology and trends have revolutionized the travel, tourism, and hospitality industry as have consumer behaviors after the pandemic. ...

Enhancing e-commerce to changing expectations.

E-commerce was emerging, and the pandemic made it surge. ...

Galvanizing governmental growth

The world has witnessed large-scale technology and social disruptions. ...

Bettering your outcomes with Business Process Management

According to Gartner, business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and op ...

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