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According to Gartner, business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and op ...View more
The big business differentiator today is the quality of your customer experience. ...View more
In a fast-evolving retail industry, channel or location is no longer the key criteria to win consumers. ...View more
The requirements of Healthcare may vary from place to place, but the overall objective of this industry is to provide high-quality care to those in ne ...View more
Most organizations today acknowledge that they are in the customer experience business. ...View more
An excellent customer experience is a 3 dimensional equation. These dimensions are: People, Process, & Technology. ...View more
It is the age of the customer where every experience counts. ...View more
In the past few years, marketing has seen the rise of many new trends – big data, social networking, mobile, digital marketing, experiential marketi ...View more
If your business serves a large number of customers, you would have observed a major shift over the past few years: The Shift toward Digital. ...View more
Looking to turn change into opportunity?